For more information, see Configure Messenger in the Genesys Cloud CX Resource Center.
Define the Messenger window appearanceĭefine the appearance of the Messenger window in Genesys Cloud CX.
For more information about how developers can configure and deploy Messenger, see Get started with web messaging in the Genesys Cloud CX Developer Center. You can configure and deploy Messenger through Genesys Cloud CX (preferred method), or developers can configure and deploy Messenger using public REST APIs and the Messenger JavaScript SDK. Or, you might want to have a different configuration for specific situations, such as holidays. For example, if you have multiple domains, you might want to assign a different configuration to each domain, or assign the same configuration to all your domains. You can create multiple configurations and then choose which one to deploy. Messenger allows website visitors to interact with bots and agents. Windows Live Messenger, still commonly referred to by the previous name of MSN Messenger (MSN for short), is an instant messaging client for Windows XP. To use web messaging on your website, configure a Messenger window and deploy it to your website. Learn how to configure and deploy Genesys Messenger to your website.
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